Press Office

Thought-Stopping Technique
The purpose of thought-stopping is to empower individuals to have greater control over their thought processes. It's particularly useful for those who struggle with obsessive or recurrent negative thinking. However, its effectiveness can vary from person to person, and it is usually most effective when used as part of a broader therapeutic strategy.
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Leading without Limits
Are you ready to take your leadership skills to the next level?

Don't miss this golden opportunity to elevate your leadership skills and transform your team. Join us for this 3-hour master class, where you'll gain actionable insights and strategies that will set you on the path to becoming an even more effective and respected leader. Your team and organisation will thank you for it. Reserve your spot now, and prepare to take your leadership to new heights!

Here's why you should secure your spot today:
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Unlocking Potential Through Habit Transformation
Every individual possesses an untapped reservoir of potential that can lead to personal and professional growth, heightened well-being, and enriched life experiences.

The cornerstone to accessing this potential often lies in our daily habits. By refining and recalibrating these habits, one can drastically influence their life trajectory. Adopting positive habits can catalyse productivity, boost mental and physical health, enhance relationships, and foster a deep sense of fulfillment. Conversely, shedding detrimental habits can liberate individuals from self-imposed barriers, paving the way for newfound achievements and self-discovery. In essence, by investing in habit change, one invests in unlocking the fullest version of themselves, cultivating a life not just of existence, but of excellence.
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Effective Communication with your Staff in a Hybrid Environment
In the dynamic landscape of a hybrid work environment, mastering effective communication becomes an exciting journey of perpetual growth and adaptation. It's about celebrating the rich tapestry of personalities within your team and crafting your communication with finesse, leading to a workplace that thrives on inclusivity and heightened productivity.

Effective communication with individuals of diverse personalities requires adaptability, empathy, and a strategic approach.
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Calling Leaders

If a leader is a ‘great’ they will have high emotional intelligence, which in turn enables them to be capable of being empathetic, curious, and humble in all their interactions.

We know that most companies and organisations have always measured the performance of their employees through one lens: results. In the new world of work, consideration of the younger generation and work-dynamics, this level of measurement misses an important factor in employee development.

It is accurate to say that employees are becoming more selective of where they decide to work, and in turn they measure the “performance” of their company and managers. Individuals are most focused on their overall experience, and if they face burnout from pressure, they often lose motivation to stay.


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BUILDING GOOD HABITS

Habits are the small decisions you make and actions you perform every day. So Habits are defined as routines that are practiced regularly.

Habits shape your life far more than you probably realise. Habits are very strong. In fact, our brains cling to them at the exclusion of all else - including common sense.

More than 40% of the actions you perform each day aren’t actual decisions, but habits.

Not only are habits important, they grow stronger and stronger over time and become more and more automatic. So make sure you have the right ones!

Habits are so powerful because they create neurological cravings: A certain behaviour is rewarded by the release of “pleasure” chemicals in the brain.

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What are the Characteristics of High Performing Teams that sets them apart?

In the new world of work, team cohesion and effectiveness are more important than ever. Teams are the mechanism that drives performance, innovation, and growth. The benefits of maximising their performance are many, ranging from improved productivity and decision-making, to increased employee engagement, and a more agile response to ever-changing market demands.

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Free Online Skill-Level Assessment
We offer you a free online assessment of any products in the MS Office suite (Word, Excel, PowerPoint and Outlook) to gauge your current skills.

PLUS if you take our recommendation you may need, we will give you an additional 10% off your course booking.
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Do you find virtual training effective?
The short answer is yes! This is why and how to use virtual training effectively.

In this summarised article, we’ll outline common virtual learning challenges and discuss how to create a truly engaging, effective, and efficient virtual team training program, regardless of whether you are adapting an in-person training curriculum into a virtual team training format or creating a live online training program from scratch.

Continue reading for tips on how to build a successful virtual team training program.
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Coaching in Today's World
Not so long ago, a manager only coached an employee when there was a performance problem or an interpersonal issue. In Today’s world of work, proactive managers need to take a page from professional sports, such as the Springbok squad which has long valued the art of coaching.

The typical professional coaches of our own rugby teams work with the players continuously to make them better and help them and the team to consistently perform at a high level and win games.

So shouldn’t people managers in the corporate world bring coaching to their teams? Shouldn’t they be helping teams to feel empowered and build trust, so that their employees show up every day as the best they can be and ultimately deliver strong results?
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Active Listening as a Leadership and Influencing Tool
Listening and hearing is not the same thing. Most of us were fortunate to be born with hearing, but listening is a skill that must be learned, and practiced and perfected, before it can be used successfully.

We all want to be heard. Ensuring that someone feels heard doesn’t mean that you’ll simply do everything they say, but it does mean you will ensure that they feel you have received and understood their message and its importance to them. This is called Active Listening.
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HR and Talent Management
Agile HR teams can lead skills-based planning to identify internal supply and demand and create internal learning and development opportunities to cultivate the skills your organisation needs most. This is a win-win approach that builds agility, provides opportunity, and optimises your workforce investment.

It’s up to HR to tackle identified skills gaps, engage the current workforce, and bring the organisation up to speed.
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Master Class - Execution in an Uncertain Economy
Blazing Moon offers a 2-hour Online Live Facilitated Master Class for New Managers, First Line Managers and Middle Managers.

Great pricing and discounts offered to groups of learners. Flexible dates and times. Facilitated by one of our leading leadership experts.

High engagement and high energy guaranteed!
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Let’s Talk about Mental Health

“Small moments of connection are so important for us as part of the human experience,” said Thea Gallagher, PsyD, clinical assistant professor in the Department of Psychiatry at NYU Langone Health."

Post-COVID, many of us still work from home and still have limited social contact. People have moved and changed. Lives are different.

Finding places of connection are so important for mental health. Social connection and community have a large effect mitigating depression and anxiety.”

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How to Build a Solid Customer Service Team
This article covers some pointers of how to ensure for great customer service in your contact centers and best practices that can be instilled throughout your organisation.

From our experience in working with various contact centers in S.A. it’s no secret that the Great Resignation has hit these customer support departments hard and it’s proving to more difficult to find and keep new agents more than ever.

The shortage of qualified, engaged agents is especially harmful today, as it’s impacted customer service at a time when customers expect fast, consistent, and personal service.

So the burning question is how can contact centers adapt to the current landscape while maintaining a solid support team?

See the four keys to success below:
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Are you following these 6 Best Practices for Workplace Wellness?
1. Strategic approach.
2. Culture as a priority.
3. Whole-person approach.
4. Leadership support.
5. Purpose as a priority.
6. Returns are measured.

Between 2019-2022, Return On Wellbeing Institute’s Workplace Wellness: Best Practices Study 2022 (sponsored by the Wellness Council of America) examined best practices in workplace wellness by identifying data from recognised authorities in the business, health, and workplace wellness sectors. This resulted in the following set of practices for designing and implementing effective employee wellness initiatives.
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Is Workplace Flexibility King?
According to Achievers Workforce Institute’s 2023 Engagement and Retention Report, employers are increasingly embracing flexible solutions.

The global research, conducted in November, found that 51% of HR leaders surveyed either had already implemented a four-day workweek (9%) or were considering it (42%). This varied around the world, from 57% in the U.S. to 38% in Australia.
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What Sales Methodology do you follow?
Features, Advantages & Benefits = FAB Sales

The FAB technique encourages you to break down each part of your business so that someone who is not in the trade will understand the key benefits of your service.

Defining and articulating a value proposition is at the core of both the definition of a product, and its marketing for sales / service engagement with your customers. If a service agent cannot succinctly define what value a product or features delivers - then they cannot understand how to guide its development in the customer base nor how to talk about it to potential and existing customers. This understanding will serve to build trust, establish integrity and commitment from customers of the Client.


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Employee Experience and Customer Engagememt
Employee experience covers the entire employee lifecycle. It’s focused on your employees’ perception of your brand and business practices, and how working for you impacts their day-to-day life. More than anything, it’s a people-first way of viewing the employee journey and prioritising your employees’ needs.

Employee engagement reflects the quality of that employee journey. When we measure engagement, we assess how connected an employee feels to their company and its culture, and to their colleagues. When adjustments are made to the overall experience, one of the strongest proxy measures is a continuously updated engagement score, usually gathered using an employee engagement survey.
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Benefits of being a more Self-Aware as a Leader
The old adage of “treat people how you want to be treated” may be helpful when it comes to friends, family and even strangers.

But what about the workplace?

The most important way to foster collaboration, boost creative thinking and build authenticity in the workplace is to treat people how they want to be treated. This subtle nuance is important to keep in mind for professionals who are looking to support a rich and dynamic culture in their workplace.
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Connect with Empathy, But Lead with Compassion
For the past two years, leaders have been shouldering a big emotional burden: helping teams recover from the grief and loss of the pandemic, buoying the declining mental health of their employees, and being sensitive to people’s anxieties.

The empathy this requires is important to good leadership, but too much empathy can weigh you down and lead to burnout and poor decisions. This can be avoided by moving beyond empathy to the uplifting experience of compassion. “Sympathy,” “empathy,” and “compassion” are often used interchangeably, but whereas sympathy and empathy are emotions felt for and with other people, compassion goes beyond mere emotion to include the active intention to help others.

The authors offer six strategies for leading with compassion: take a mental and emotional step away; ask “What do you need?”; remember the power of non-action; coach the person rather than doing something for them; practice self-care.
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Reskilling and Upskilling the 2023 Workforce
Consistent focus on upskilling your 2023 workforce will help drive your business toward greater operational productivity and success.

Please spend two minutes of your time to read the following article, referenced from trends published in January 2023.
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Tips from Maxwell Leadership
Quoted from Chris Goede - Maxwell Leadership:

Here are 8 questions I encourage you and your employees to ask everyday, while in a leadership role:

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Building a High Trust Environment
How do you build a high-trust work environment?

“A culture of trust is especially important during difficult times because it helps teams feel safe, connected, and motivated. It empowers people to bring their best selves and ideas to work, fostering greater innovation, productivity, and business results. The more trust that exists within a team, the better they can execute on your most important goals.” Human Resource Executive 25 Jan 2023
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Steps to Developing a High Performing Team
Inspiring effective leaders who can drive direction and vision are critical in the success of your organisation. From research available at the start of 2023, with only 26% of employees feeling ‘highly valued’ at work with 33% of people even feeling undervalued, you need to ensure that you're developing the right people.

Working as part of a team can be an incredibly rewarding and motivating experience, especially when the team is highly efficient and collaborative. Accepting that challenges will arise and knowing what you are made of can help boost your own team contribution. Nothing builds self-esteem and self-confidence like accomplishment in the face of adversity. Knowing what it takes to build high performance teams is incredibly powerful, and will underpin the future success of any business.
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Leadership Skills for 2030
Leadership styles today comes with many labels reflecting that it is not the same leadership as organisations experienced in the past two decades. The terms used to describe leadership today reflect these changes and the still-evolving nature of this phenomenon. Labels include transformational leadership, charismatic leadership/and new leadership, to name just a few.

These various names also emphasise the fact that leadership is multi-faceted. There is no one "leadership." That is, there is no one-size-fits-all when it comes to leadership.
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Empathy: The Key to Success in the Workplace
Why is Empathy such a buzz word in the workplace? 

Leaders and managers alike within your business are expected to show Empathy as this is identified as one of the top 5 leadership skills list required for 2030. 

The truth is we all need to show empathy in our work and home life as this enriches us as individuals.

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Build Your Resilience
Developing resilience has become an essential capability for both individual and organisation-wide success. Leaders are in pursuit of building organisations that don’t just survive, but actually grow and thrive, in this era of extraordinary change.

The attributes that are common in resilient people: 1) Resilient people have a positive image of the future. 2) Resilient people have solid goals, and a desire to achieve those goals. 3) Resilient people are empathetic and compassionate, and they maintain healthy relationships, but don't bow to peer pressure. 4) Resilient people never think of themselves as victims – they focus their time and energy on changing the things that they have control over and changing their mindset.
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Online-Business Acumen Training
This course is a 4-hour Live Online Course facilitated through Microsoft Teams or Zoom as per your company specifications.

Sessions are scheduled on demand for groups of between 6-15 learner per session date. Our competitive pricing is negotiated at time of engagement.
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Online-Training-Time and Stress Management
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress and suggests general and specific stress and time management strategies that people can use every day including how to make your work life tasks easier to handle and manage.

Blazing Moon offers you a 4-hour online intensive course at a discounted rate, via 2 x 2-hour sessions from 09h00-11h00 each day. This is led by one of our expert soft skills facilitators.
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Online-Assertiveness and You
In the context of management, assertiveness is representing yourself, your opinions, recommendations, etc. fully to others. Assertiveness is a major aspect of self-leadership and many experts would argue that you can’t effectively lead others if you can’t effectively lead yourself.

Many people have difficulty speaking up in conflict situations. Others may feel intimidated by pushy people or have low self-esteem and regularly put aside their own desires in favour of what others want. This can result in a variety of psychological problems, especially depression, with feelings of low self-esteem and helplessness. Lack of assertiveness makes you feel powerless.
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Reinvent Your Purpose for 2022
Blazing Moon’s challenge to you to attend our 3-part series of courses to help you reinvent your purpose for 2022. Our courses will unravel the unconscious “You” and we will steer you through a reflective cycle of awareness, acceptance, and adaptation – a key cycle to approach personal and professional goals with new efficiency and effectiveness.
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Video-Listening Skills for Diffusing Anger
What is the psychology behind anger?

Anger is an emotional state that varies in intensity from mild irritation to intense fury and rage. Like other emotions, it is accompanied by physiological and biological changes; when you get angry, your heart rate and blood pressure go up, as do the levels of your energy hormones, adrenaline, and non-adrenaline.

Anger can be caused by both external and internal events. You could be angry at a specific person (such as a co-worker or supervisor) or event (a traffic jam, a cancelled flight), or your anger could be caused by worrying or brooding about your personal problems. Memories of traumatic or enraging events can also trigger angry feelings.

One of the key skills for diffusing your anger is developing your Listening Skills.
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Video-Listening Skills Quiz
We all know that listening skills are crucial to all successful interactions and conversations we have with others at home and work.

We have put together a quick quiz of 9 simple questions that will quickly tell you what your listening skills are like.
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Video-Critical Thinking
We all know that we live in a world that is volatile, uncertain, complex, and ambiguous. More than ever Critical Thinking is a skill that is necessary in every career and in any environment.

Critical Thinking involves the analysing of facts to understand a problem or topic completely. Being a critical thinker means you can logically connect ideas, examine and evaluate arguments, find contradictions and errors in your work and the work of others, solve complex problems and engage in reflection.
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Empathy vs Sympathy
Empathy is our ability to put ourselves in others’ shoes and appreciate how they are likely to be feeling or thinking in a given situation. Expressing that understanding is called ‘empathising’. Empathising has been found to be a key skill in communication and negotiation. The effect of empathy is to help you to understand the other person’s needs (a key factor in negotiating) and to show understanding for their views and feelings (a key factor in helping people to feel understood and to calm their own emotions).

Empathy is most effective when it is descriptive. Just saying “I understand” goes some way to expressing empathy, but it can sound glib, so the more descriptive your empathy, the more effective it is likely to be. For example, “I understand that you found that very frustrating”.

The difference between empathy and sympathy is that in empathising you do not have to agree with the person’s view or feeling. You are simply acknowledging that they have it.
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Tips to increase your Self-Confidence
You must believe that you can do whatever it is that you want to do. Do not let others’ opinions matter to you.

Genuine self-confidence results from a history of success, and a history or success results from persistently taking purposeful actions.
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Open Questions to help you Communicate Better
Do you want to know about assertive communication? Blazing Moon has various courses that deals with effective communication you can apply to your work and personal life.
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Improve your Optimism through Self-Leadership
Optimism and pessimism are attitudes which affect the way we see the world and what is happening around us.

Optimists see success as the result of their own hard work, whereas a pessimist views success as being the result of good luck or fate.


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Online-Data Analysis with Excel 365
The ability to analyze data is a powerful skill that helps you make better decisions. Microsoft Excel is one of the top tools for data analysis.

For the month of September we are offering a 20% discount off our list price for bookings of 4-6 learners for the dates of 15-16th September 2021 running from 09h00-16h00 on both days. Seize this offer and only pay R3,200 (VAT excl) per learner.
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Dealing with Angry and Difficult Customers
The coronavirus pandemic has put many companies and their customers under immense levels of pressure. And even in more normal times, some people quickly become rude and unreasonable – so it's always important to know how to respond. In this turbulent time many customers are suffering from debt-stress syndrome - a condition that leads to mental, emotional, and even physical health problems. The wrath of this syndrome is often felt by the call centre agent in having to deal with customers who frequently angry and difficult.

Workshop ideally suited to your call centre agents.
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How to Ace your Online Presentations
Do you want to ace your online presentations?

While hard work and good ideas are essential to success, your ability to express those ideas and get others to join you is just as important. Much of this verbal expression will be one-on-one or in small groups but periodically (and for some of us often) you will be involved in more formal and public speaking opportunities in front of larger numbers.

If this thought makes you nervous you are not alone. Many speakers lack the skills and confidence to make effective presentations. We have all been victims of speakers (e.g., teachers or people in our work environment) who put us to sleep. Despite knowing how ineffective many speakers are, many of us have found that, despite the best intentions, we haven't fared much better. We knew the topic and the ideas were written down, but the presentation still didn't go so well. Was it the way you delivered the speech/presentation? Was it because the audience didn't seem interested?

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Online-Presentation Skills & PowerPoint Intermediate Combo
“You can have the best idea, the best product, or the best proposal. However, if you cannot present it in a professional manner, it may never be recognised as valuable”.
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June 2021 Giveaway!
Upskilling our current hardskills or softskills knowledge areas has been a topic of conversation during many months of the pandemic, as people are moving and growing into different positions in their work and personal life.
To support those in their upskilling journey we are offering free training on the following courses:
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Blazing Moon Success Story
Blazing Moon has been working with Tracker for the last 10 years in offering customised MS Office and Soft Skills training to their staff. Areas include Microsoft Excel, Word and PowerPoint training. In Soft Skills this includes customised courses in Customer Service, Team Leadership Skills, Business Writing Skills, and Telephone Etiquette & Customer Service.

Here is what their Lerissa Naidoo their Head of Learning & Development has to say.
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Booking Training with Blazing Moon
You can book and pay for your booking of a group of learners via EFT or for you individually via a credit card.
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Online-Managing Teams in a Turbulent World
The question of managing teams is one of the most vexed issues associated with turbulent conditions in the world such as those surrounding the COVID-19 pandemic commencing visibly during 2019-2021. The transition to virtual teams because of the pandemic is now widespread and there are increasingly significant indications that many organisations, are reflecting on the possibility for the future of virtual teams becoming the norm instead of the exception.
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Online-Anger Management
Anger is an emotional state that varies in intensity from mild irritation to intense fury and rage. Like other emotions, it is accompanied by physiological and biological changes; when you get angry, your heart rate and blood pressure go up, as do the levels of your energy hormones, adrenaline, and non-adrenaline.

Anger can be caused by both external and internal events. You could be angry at a specific person (Such as a co-worker or supervisor) or event (a traffic jam, a cancelled flight), or your anger could be caused by worrying or brooding about your personal problems. Memories of traumatic or enraging events can also trigger angry feelings.
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Online-Emotional Intelligence
Emotional Intelligence is the ability to create a successful, satisfying life through the appropriate management of our emotions and their expression. It is the ability to be able to motivate oneself and persist in the face of frustrations; to rein in emotional impulses and delay gratification when necessary; to empathise with others and to read another's innermost feelings; to hope and to laugh; to manage one's moods; and to handle relationships smoothly.
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Online-Conflict Resolution
We all experience conflict either in the workplace or in our personal lives, and how we resolve this conflict is the pivotal issue. At times we lose sight of the fact that all this conflict is normal, we disagree with our spouses, with our friends and sometimes even quarrel with strangers. So long as people are individuals there will be the potential for conflict. That is the first thing to learn about conflict; it is not wrong or bad, it is just part of being a person in contact with other people.

Our intensive course offers you’re the strategies you can follow to resolve and manage all conflict situations you encounter.

Blazing Moon offers you a 4-hour online intensive course at a discounted rate, via 2 x 2-hour sessions from 09h00-11h00 each day. This is led by one of our expert soft skills facilitators.

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Online-Modern Customer Management
One of the most visible business phenomena of the past 40 years has been the rapidly-changing relationship between organisations and their customers. Modern forms of Customer Management began in the 1970s with quickly established ideas such as the Marketing Concept (TMC), followed by Customer Satisfaction Management (CSM), Customer Relationship Management (CRM) while a more recent concept is Customer Experience Management (CEM) which was developed in the early 2000s.
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Online-Wholistic Fitness by Choice-In Depth Training
With the 24 hours available to you every day, are you making time for the things you think are important? Are you leading a successful, happy and balanced life? How and why do we decide which things are important enough to commit to a plan of action which may require discipline, dedication, and commitment?

Blazing Moon Corporate Training understands that in the current climate many South Africans and in fact people around the world are feeling overwhelmed and succumbing to unprecedented stress levels. 

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Online Excel 365 Training
Blazing Moon is offering MICT SETA accredited training sessions on Excel 365 which are facilitated online. These courses are proving to be very popular with our existing and new clients secured.

Presently we are running Excel 365 Introduction, Intermediate and Advanced.
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Verbal Communication Skills & Email
Verbal and non-verbal communication are vital skills and are important in the initial establishment of any relationship; be it business or personal. Clear communication leads to agreement and harmony in the workplace, better relationships and is an important tool in resolving misunderstanding and conflict. Poor communication can be disruptive, and often leads to conflict and misunderstandings, and eventually to lost revenue.
With an increase of companies operating in a global economy, there is an overwhelming need to improve communication through training interventions.
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Blazing Moon Success Story - Faye Joubert
Faye Joubert is a business improvement and call centre specialist boasting an extensive background in the telco and leisure industries, with a particular interest in upskilling young leaders.

Having enjoyed executive roles throughout her career, Faye was first introduced to Blazing Moon (BLM) when the procurement department of the company she worked for went on RFP (request for proposal) and invited her to sit on the tender committee.

Following a thorough selection process, BLM received the highest score from committee members, based on (among other things) our past success rate, fair pricing and company stability.

We decided to catch up with Faye to get some feedback on her experience with Blazing Moon.
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End-of-Year Special Offer - 20% Off Selected Courses in November
Complete your 2020 learning goals before the end of the year!

Over the last year, we have trained nearly 2000 learners across South Africa from companies who have trusted Blazing Moon for their various training interventions and learnerships. This has resulted in improved productivity, effective leadership, and increased employee morale.

Don’t let 2020 slip away without achieving your training goals.
 
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Why Candidates with Business Acumen Make Better Employees
You may have heard people talk about how business acumen is an exceptionally vital skill for workers to possess. But can you confidently say that your employees have a full grip of this ability? 
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Why Excel Training Will Boost Employee Productivity
Microsoft Excel is one of the most indispensable computer programs in the modern workplace. And for many businesses, including yours, day-to-day activities would be considerably harder without the support of Excel.
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Conflict Resolution in The Workplace: Here Is What You Should Know
Conflict is a normal part of life. Whether it is in a personal or professional environment, arguments and disagreements do occur. When disputes arise, the key is not to avoid it but rather resolve the conflict in a healthy and productive way.
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Are You Communicating Effectively? 5 Common Communication Problems In The Workplace
Effective communication is the cornerstone of any business. As such, how you communicate (both internally and externally) directly reflects on your organisation's reputation.
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How To Excel At Work Using Microsoft Excel?
Excel has gone from a spreadsheet programme with the sole purpose of helping companies compile financial data, to one of the most popular applications used in business today.
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2020 Q1 Newsletter
Watch this space for the other exciting new projects we are busy securing for 2020.
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