Course Calendar

August 2021
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04
Aug

Word 2016 Introduction (0.5 day)

This Introduction to Microsoft Word 2016/365 training class is designed for students new to working with Microsoft Word in Windows. Topics Covered: Getting Started with Word; Formatting Text and Paragraphs; Adding Tables; Managing Lists; Inserting Graphic Objects; Controlling Page Appearance; Proofing a Document.

Course Cost: R 1 725.00

05
Aug

PowerPoint 2016 Introduction (0.5 day)

This Introduction to PowerPoint 2016/365 training course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations. Topics Covered: Creating a PowerPoint Presentation; The Ribbon; The Quick Access Toolbar; The Backstage View (The File Menu); Preparing to Deliver Your Presentation; Formatting Microsoft PowerPoint Presentations; Working with Images; Working with Tables and Charts; Modifying Objects in Your Presentation.

Course Cost: R 1 725.00

09
Aug

PowerPoint 2016 Intermediate (0.5 day)

Learners will add graphical objects to a presentation and modify them. Students will also work with master slides, add tables and charts to a presentation to present data in a structured form and then finalize a presentation Learners will finish up customising the PowerPoint 2016 environment. You will work with Presentation Masters; Working with Images; Tables and Charts; Modifying Objects in your Presentation; Customising your Presentations and Modifying the PowerPoint Environment.

Course Cost: R 1 840.00

16
Aug

PowerPoint 2016 Advanced (0.5 day)

This course is intended for students who have basic skills with Microsoft PowerPoint 2016/365 who want to learn advanced-level skills or students who want to learn the topics covered in this course in the 2016 interface. Topics Covered: Modifying the PowerPoint Environment; Customizing Presentations; Presentation Masters; Working with Special Effects; Multimedia; Setting Up the Slide Show; Outlines and Slides; Managing Multiple Presentations.

Course Cost: R 1 955.00

16
Aug

Managing Teams in a Turbulent World (0.5 day)

This 3-hour online interactive workshop will cover the following concepts: Teams and Turbulence; The Nature of Teams; Current Research on the Pandemic and how this affects teams; Transitioning to Remote Work; Leadership Online; Creating the Online Team; How to Manage a Team Online; Online Challenges of Communication, Performance Management, and Conflict; Tips of how to deal with Communication Online, Performance Management Online, and Team Conflict Online; Changing to a New Reality and Key Lessons for your application to the workplace.

Course Cost: R 1 380.00

17
Aug

Dealing with Angry and Difficult Customers (0.5 day)

The coronavirus pandemic has put many companies and their customers under immense levels of pressure. And even in more normal times, some people quickly become rude and unreasonable so it's always important to know how to respond. In this turbulent time many customers are suffering from debt-stress syndrome - a condition that leads to mental, emotional, and even physical health problems. The wrath of this syndrome is often felt by the call centre agent in having to deal with customers who frequently angry and difficult. This 4-hour workshop provides the key skills a call centre agent requires to deal with customers empathetically and sincerely whilst also exploring strategies for dealing with rude customers, and to give you the confidence to handle any hostile conversations that you may face. 30 minutes of online business coaching is included per learner to facilitate the effective transfer of the skills learned to the workplace in their engagements with customers.

Course Cost: R 1 656.00

17
Aug

Presentation Skills-Online (1 day)

By the end of this 6-hour course, you should be able to practice giving effective presentations by following some important guidelines, and the use of tools and visual aids, in order to gain the attention of your audience/s and deliver your message in meaningful way. Topics Covered: Evaluating Yourself and determining what kind of speaker you want to be; The Presentation Process & Toolkit covering Speaking under pressure, Virtual Presentation Tips & Impromptu Speaking, Source Credibility, Tips for Reducing Anxiety, Preparation of a Presentation and Use of Voice. Further covered is How to build your presentation and understanding your audience. The last section covers the Fundamentals of Persuasion.

Course Cost: R 2 423.05

19
Aug

Word 2016 Intermediate (0.5 day)

This course is designed to help users who are familiar with Word’s basic features take their skills to the next level. Topics Covered: Working with Tables and Charts; Customising Formats Using Styles and Themes; Using Images in a Document; Creating Custom Graphic Elements; Inserting Content using Quick Parts; Controlling Text Flow; Using Templates; Using Mail Merge; Using Macros.

Course Cost: R 1 840.00

23
Aug

Word 2016 Advanced (0.5 day)

Learners should be familiar with intermediate concepts. Topics Covered: Collaborate on documents using a variety of tools; Review a document with tracked changes; Merge document changes; Co-author documents; Adding Reference Marks and Notes; Co-author and share documents with other users; Simplify and manage long documents; Indexing, Table of Contents; Bibliography; Document outlines; Create master and subdocuments; Securing a Document; Digital Signature; Creating and Using Forms.

Course Cost: R 1 955.00