Course Calendar

June 2025
Su Mo Tu We Th Fr Sa
1234567
891011121314
15161718192021
22232425262728
293012345
02
Jun

Business Excellence-Module 1-Customer Centricity (3 days)

This is module 1 of our 3-module short skills programme, accredited with Services SETA. Participants will learn the essential value of adopting a customer-centric mindset within their organisations. It will cover an in-depth discussion on the substantial benefits, such as enhanced customer loyalty and business growth, that a customer-centric approach can offer. Participants will then explore three key areas critical to developing a strong customer-centric culture: leadership roles, employee engagement strategies, and customer feedback mechanisms. By aligning these elements, they will foster a customer-focused environment. Additionally, they will develop a comprehensive framework for addressing customer relationships using the 5E Framework (Engage, Educate, Equip, Empower, and Evaluate) to strengthen relationships and improve service delivery. The session concludes with practical techniques to enhance collaboration across teams and departments, ensuring superior service delivery and a sustainable customer-centric mindset. This course includes training time, PoE workshops, and all required preparation for gain competence for the SETA accreditation.

Book this course
Course Cost: R 8 625.00 (VAT Incl.)
03
Jun

Telephonic Communication and Etiquette Skills (1 day)

This one-day course, provides comprehensive training in telephonic communication skills and telephone etiquette. Throughout the day, participants will learn the crucial aspects of effective verbal telephonic communication, focusing on professional etiquette, managing challenging conversations, and adapting to diverse client needs. Through interactive lessons, role-playing scenarios, and practical exercises, engineers will enhance their ability to communicate professionally and effectively over the phone, ensuring clear and constructive interactions with clients. Throughout this course, learners will be engaged in activities and role-playing scenarios relevant to Telemedia to practice the skills learned and receive immediate peer, team lead and facilitator feedback to refine techniques and discuss alternative approaches.

Book this course
Course Cost: R 2 817.50 (VAT Incl.)
09
Jun

Master Class-Time & Stress Management (1 day)

In today's fast-paced world, effective time management and stress reduction are crucial for maintaining productivity and well-being. This 1-day Master Class is designed to equip participants with the skills and strategies needed to manage their time efficiently and reduce stress levels. Participants will gain a comprehensive understanding of time and stress management, including advanced theories and practical techniques. They will learn how to set and prioritise goals, use digital tools for scheduling, recognise and manage stress triggers, and apply strategies for resilience and emotional intelligence. By the end of the Master Class, participants will be equipped with the skills to improve their productivity and well-being through effective time and stress management.

Book this course
Course Cost: R 1 495.00 (VAT Incl.)
09
Jun

Business Excellence-Module 2-Critical Thinking (3 days)

This is module 2 of our 3-module short skills programme, accredited with Services SETA. This session is dedicated to enhancing critical thinking skills. Participants will learn to analyse complex information, identify assumptions, evaluate evidence, and recognise logical fallacies. Systematic approaches to problem-solving will be provided, encouraging creative solutions and informed decision-making based on evidence and reasoning. Participants will improve their ability to construct and evaluate arguments, identifying strengths and weaknesses in reasoning and evidence. Decision-making skills will be honed by critically weighing alternatives and considering potential consequences. The session will also foster meta-cognitive awareness, helping participants understand their thinking processes, recognise biases and assumptions, and adopt strategies for continuous self-reflection and improvement. This course includes training time, PoE workshops, and all required preparation for gain competence for the SETA accreditation.

Book this course
Course Cost: R 8 625.00 (VAT Incl.)
10
Jun

Advanced Communication Skills (1 day)

This 1-day workshop is designed to enhance the participants ability to communicate effectively and persuasively in professional settings. Over the course duration, senior managers will delve into key aspects of advanced assertive communication, including integrating verbal and non-verbal cues, synchronising communication modes, using verbal and non-verbal skills in various workplace situations, applying personality styles and giving and receiving constructive feedback. Integration of the 5 Ps of Leadership (Purpose, People, Processes, Performance, and Personal) will be woven into the sessions covered. Through a combination of interactive exercises, role-playing scenarios, and practical applications, participants will develop a deeper understanding of how to handle difficult conversations and negotiations with confidence and poise. By the end of the workshop, attendees will be equipped with actionable strategies to improve their communication and leadership skills, foster better relationships, and achieve professional goals.

Book this course
Course Cost: R 3 162.50 (VAT Incl.)
10
Jun

Emotional Intelligence Skills (2 days)

This transformative 2-day live online course on emotional intelligence. Dive into the workings of the emotional brain, understand the role of emotions in behavior, and learn how to prevent emotional hijacking. Participants will assess their emotional intelligence, pinpointing areas for growth. This hands-on course provides tools to strengthen personal and professional relationships, understand the emotional intelligence framework, and determine skills for each quadrant. By the end, you'll have a tailored action plan to boost self-awareness, communication, and workplace interactions. Elevate your life by harnessing the power of emotional intelligence.

Book this course
Course Cost: R 4 117.00 (VAT Incl.)
11
Jun

Master Class-Advanced EQ for Growth (0.5 day)

This master class offers a deep dive into emotional intelligence, progressing to advanced self-management techniques like resilience and stress management. It further explores social awareness, focusing on non-verbal cues and cultural nuances, and strategic relationship management for handling complex interactions. Leadership is a key focus, with practical applications demonstrated through case studies and workshops. The class culminates in the creation of a personalised development plan for ongoing EQ growth, ensuring a holistic learning experience for both personal and professional advancement.

Book this course
Course Cost: R 1 725.00 (VAT Incl.)
16
Jun

Skills & Insights for the Dynamic Manager (2 days)

This is a comprehensive two-day workshop designed to equip new managers with the essential skills for effective leadership and management. This course delves into the nuances of leadership versus management, empowering participants to navigate the delicate balance between the two. Participants will learn to lead with vision, understand the importance of emotional intelligence, and develop strategies for motivating and empowering their teams. The workshop also covers practical skills such as delegation, feedback, and conflict management, all aimed at creating a positive and productive work environment. By the end of the course, participants will have a clearer understanding of their leadership style and the tools to lead their teams to success.

Book this course
Course Cost: R 3 967.50 (VAT Incl.)
18
Jun

Report Writing Skills (1 day)

In today’s fast-paced business environment, the ability to craft clear, concise, and compelling reports is a vital career skill. Whether you're presenting recommendations, summarising findings, or influencing decisions, a well-written report can significantly impact business outcomes. This one-day practical training equips professionals with the tools and techniques to prepare reports that are purposeful, reader-friendly, and results-oriented. Learners will follow a structured approach to planning, drafting, and refining reports that are not only well-received but also acted upon. Emphasis is placed on persuasive writing, clarity of message, appropriate formatting, and leveraging Microsoft Word 365 to enhance visual impact. Participants will leave with the skills to transform complex information into accessible, professional documents tailored to their audience and organisational standards.

Book this course
Course Cost: R 2 817.50 (VAT Incl.)
23
Jun

Business Excellence-Module 3-Emotional Intelligence (3 days)

This is module 3 of our 3-module short skills programme, accredited with Services SETA. The Emotional Intelligence (EI) course is designed to equip learners with the skills to effectively manage both their own emotions and the emotions of others in the workplace. Focusing on the core principles of emotional intelligence, learners will explore how self-awareness, empathy, and emotional regulation can enhance interpersonal and intrapersonal relationships. This module delves into techniques for conflict resolution, improving communication and creating a positive work environment, all of which contribute to personal and professional success. Through practical activities and real-world applications, participants will gain a deeper understanding of how emotional intelligence impacts leadership, teamwork, and productivity. By the end of the course, learners will have developed tools to self-assess and improve their emotional intelligence for sustained workplace effectiveness. This course includes training time, PoE workshops, and all required preparation for gain competence for the SETA accreditation.

Book this course
Course Cost: R 8 625.00 (VAT Incl.)
24
Jun

Effective Project Management (2 days)

This 2-day course is designed for staff who contribute to projects but do not necessarily hold managerial roles. It provides practical project management skills, tools, and techniques to help staff members effectively support and execute projects within their team or department. The course covers fundamental project planning, task prioritisation, risk awareness, collaboration, and communication—equipping participants with the ability to work efficiently in project-based environments. Through interactive exercises, real-world case studies, and group activities, participants will learn how to take ownership of tasks, manage workloads, and support project success without needing a formal management title.

Book this course
Course Cost: R 5 232.50 (VAT Incl.)