Blazing Moon offers the following Soft Skills interventions:
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Business Fundamentals and Strategy:
Build, Negotiate, Lead: Master Business Fundamentals from Sustainability to Teamwork. Strategy for Success.
Advanced Skills related to: Summary of basics; Creating greater impact through the voice; Engaging with the audience visually; Advanced presentation techniques; Spontaneity and audience awareness; Presentation preparation of a business topic; Taking control of your audience; Presentation practice-recorded session.
Business acumen is a fundamental skill that empowers individuals to make informed and strategic decisions within a business context. It involves a comprehensive understanding of how organisations operate, generate revenue, manage costs, and navigate the complexities of the business environment. Business acumen goes beyond basic knowledge and dives into the intricacies of how different components of a business interact to achieve overall goals and objectives.
At its core, business acumen encompasses a range of skills and insights that enable professionals to think critically, analyse situations, and make decisions that positively impact the organisation's bottom line. It requires a blend of financial literacy, strategic thinking, market understanding, and an ability to anticipate and adapt to changes in the business landscape.
Many managers find themselves thrust into financial situations with little or no preparation. They’re faced with confusing accounting terms, the responsibility of putting together a budget, and the fear of making major decisions that will have a serious financial impact on their company. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure and how to keep your department out of the red. This course will familiarise learners with the key concepts of finance and accounting and help them prepare budgets and make decisions with more confidence.
This course is intended for all persons who need to negotiate an agreement or deal in an authentic work situation. Topics covered are: Self-Assessment of your negotiation stye; S.A. considerations in a negotiation; Defining and mastering the steps involved in a negotiation; The character traits & behaviour of a skilled negotiator; Making a great first impression; Strategies to apply in your negotiations
Negotiation skills are vital to business success and are an important part of most managers' lives. Like any other skill, the ability to negotiate effectively is determined by a combination of natural ability, experience and formal training. Topics covered: Playing the power negotiating game; unethical negotiation gambits; dealing with tough negotiating problems; negotiating pressure points; understanding the players; developing power over the other side.
You can have the best idea, the best product, or the best proposal. However, if you cannot present it in a professional manner, it may never be recognised as valuable. Topics covered: Development of you as a presenter; the presentation preparation; key skills in presenting to others; evaluating the effectiveness of your presentation and video recording of your presentations in class.
The 2-day Problem Solving and Decision Making course is designed to enhance participants' abilities to tackle challenges and make informed decisions effectively. Attendees will learn to apply systematic problem-solving steps and tools, analyse information to accurately describe issues, and identify appropriate solutions. The course emphasises creative thinking and teamwork in problem-solving, as well as selecting the best approaches for decision-making. Participants will also learn to create plans for implementing, evaluating, and following up on decisions, while avoiding common decision-making mistakes. Through interactive exercises and real-world case studies, this course aims to equip individuals with the skills needed to contribute to their organisations' success by making sound decisions and solving problems efficiently.
This curriculum will enable interns within a company or newly recruited employees or employees within a Learnership to acquire and practice the critical skills necessary to become a valued and contributing team player within the specific environment by the honing of tactical skills they can utilise every day which in turn will “jump-start” their career growth within the customer. Each participant is put through their paces in this hands-on course, with self-assurance and confidence-building as instructional objectives. Hands-on tools, use of multimedia, benchmarks, and action plans used in class are packaged up for the learner to take back to the office so that newly learned skills and methods can be immediately applied.
This intervention provides team members with a necessary theoretical perspective of the dynamics and success factors of team functioning. Topics covered: What makes up a Team; types of teams; team norms and characteristics; ground rules; team contracts; working as a team; team development; effective communication and being a good team player.
Communication, Thinking and Interpersonal Skills:
Speak, Solve, Inspire: Elevate Your Communication and Thinking Skills. Discover the Power of Interpersonal Connection.
Advanced Skills related to: Summary of basics; Creating greater impact through the voice; Engaging with the audience visually; Advanced presentation techniques; Spontaneity and audience awareness; Presentation preparation of a business topic; Taking control of your audience; Presentation practice-recorded session.
This course is designed to help learners improve their interactions with other people in your workplace or at home. This course gives learners the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. Topics covered: Positive relationships; self-awareness; being a skilled communicator; communication barriers; questioning and listening skills; body language; the Johari window; frames of reference and assertiveness skills.
We all experience conflict either in the workplace or in our personal lives, how we resolve this conflict is the pivotal issue. We will cover the nature of conflict and what the difference is between conflict management & resolution. You will learn the tools and tips to resolving conflict, using effective listening techniques, building your self-esteem, building trust and respect, and develop your empathy. We will assist you how to anticipate conflict and dealing with all different personalities to manage your conflict effectively.
People approach learning in a way that is natural to their inborn thinking style. This course is an introduction to the key foundational skills associated with creative, lateral and analytical thinking in the modern world. Topics Covered: Understanding the nature of lateral thinking; brainstorming; reframing matrixes; analytical thinking processes; the brain and how it functions; creative thinking; simulations and treasure maps.
Targeted at experienced Design Thinking practitioners, this advanced course explores complex problem-solving and innovation leadership. Participants will engage in immersive research, systems thinking, and advanced prototyping, learning to measure project impacts and lead Design Thinking initiatives. The course equips attendees to drive significant innovation and change within their organisations.
This intermediate course deepens understanding of Design Thinking for those familiar with its basics. It focuses on enhancing skills in user empathy, problem reframing, creative ideation, rapid prototyping, and user testing. Attendees will explore how to scale Design Thinking in projects or teams, leaving with advanced techniques to lead innovative solutions.
This beginner course introduces the basics of Design Thinking, a user-centric approach to innovation. Participants will learn the five stages of the Design Thinking process through practical exercises, gaining skills in user research, problem definition, ideation, prototyping, and testing. By the end, attendees will be ready to apply Design Thinking principles to solve real-world problems creatively.
When we talk about influence and persuasion, we often talk about marketing and sales, but we influence in many ways and with great frequency. Topics Covered: The differences between persuasion, influence, and manipulation; customise your approach to persuasion; techniques of building rapport, matching, mirroring, pacing, and leading; a persuasive presentation of any length; stories to persuade; using Neuro Linguistic Programming.
You can have the best idea, the best product, or the best proposal. However, if you cannot present it in a professional manner, it may never be recognised as valuable. Topics covered: Development of you as a presenter; the presentation preparation; key skills in presenting to others; evaluating the effectiveness of your presentation and video recording of your presentations in class.
Customer and Service Excellence:
Exceed Expectations: Mastering Customer Excellence Every Step of the Way.
Defining and articulating a value proposition is at the core of both the definition of a product, and its marketing for sales / service engagement with your customers. If a service agent cannot succinctly define what value a product or features delivers - then they cannot understand how to guide its development in the customer base nor how to talk about it to potential and existing customers. This understanding will serve to build trust, establish integrity and commitment from customers of the Client.
Essentially this online course will educate learners on how to define and build techniques to unpack the following formula: Features + Advantages + Benefits = Value Proposition. With the techniques taught and practiced in our online training, the learner will be positioned to apply these techniques to new products as developed and launched by the customer.
This dynamic 2-day course offers a deep dive into the fundamentals of exceptional customer service. It starts with defining customer service and its key components, focusing on creating a customer-centric culture. Participants will learn to align customer expectations with organisational standards, enhancing their communication skills for better interaction, including telephone etiquette and handling difficult callers. Through practical exercises and expert guidance, attendees will be equipped with the strategies to elevate their service delivery, ensuring a memorable and positive experience for every customer. By the end, they'll be ready to implement a philosophy of excellence in customer service across their organisation.
This course teaches you to “wear” a customer service hat when dealing with customers face-to-face, on the telephone or via e-mail. Topics Covered: Identify who your customers are; meeting customer expectations; customer service defined in your organisation; being the ambassador of your organisation; critical verbal communication skills; telephone techniques; dealing with difficult customers; dealing with challenges assertively; problem solving; conflict resolution; tools to measure your customer service; tips to deal with everyday stress.
The coronavirus pandemic has put many companies and their customers under immense levels of pressure. And even in more normal times, some people quickly become rude and unreasonable so it's always important to know how to respond.
In this turbulent time many customers are suffering from debt-stress syndrome - a condition that leads to mental, emotional, and even physical health problems. The wrath of this syndrome is often felt by the call centre agent in having to deal with customers who frequently angry and difficult.
This 4-hour workshop provides the key skills a call centre agent requires to deal with customers empathetically and sincerely whilst also exploring strategies for dealing with rude customers, and to give you the confidence to handle any hostile conversations that you may face.
30 minutes of online business coaching is included per learner to facilitate the effective transfer of the skills learned to the workplace in their engagements with customers.
This workshop provides learners with a powerful understanding of the skills necessary to be effective in debt collection in today’s world. The learner will gain a better understanding of our current reality of indebtedness during the pandemic in South Africa and the skills to respond to payment tactics, how to develop a negotiating strategy that falls in line with your Contact Centre required deliverables. Topics included are Current debt collections statistics in S.A. and worldwide; Assessments to understand yourself and your customers; Collecting from different generations; Dealing with customer emotions; Empathetic engagement; Self-regulation techniques; Handling Objections; Negotiation skills for win-win results; Better Recurring Payment Plans; Tips on dealing with distractions; Reasons for Non-Payment and how to deal with them; Analysis of your current call scripts; A plan of action to take forward.
This course is aimed at telephonic sales within the contact center. Topics Covered: Building on a winning service strategy; thriving on telephone sales; investing your time wisely; fundamentals of sales calls; opening calls with ease to build rapport; qualifying through questions; hone your listening skills; FCR strategy for sales close; increasing your sales; selling the way the customer wants to buy; staying motivated to succeed; turning service excellence into sales results.
Switchboard, reception and front line employees handle the brunt of the company’s first impressions with their clients, and everybody knows that a poor first impression leaves the client doubting the credibility of the company as a whole, and possibly deciding to take their business elsewhere. Topics Covered: customer service according to the latest service models; supreme service skills; telephone etiquette; handing difficult and/or angry customers; effective interpersonal communication; handling conflict situations; your action plan to improve your frontline skills.
This dynamic Master Class series equips participants with the tools to thrive in sales by understanding their unique PDA psychometric profile and adapting to the evolving business landscape. It emphasises resilience, emotional intelligence, and building trust-based relationships, tailored to enhance client interactions and sales performance. Participants will learn to navigate diverse behavioural styles, understand changing client needs, and refine their approach to client segmentation and collaboration. The course also covers strategies for managing rejections, delivering value in every interaction, and conducting effective competitor analysis. By focusing on customer needs and service impacts, attendees will improve customer relationships and implement actionable plans for organisational change. This master class series is a roadmap to personal growth and sales excellence, preparing participants for success in a competitive environment.
In this concise 2-day course, participants will master key aspects of customer engagement, project management, and strategic communication. It covers identifying customer needs, employing CRM strategies, understanding project fundamentals, and implementing effective organisational structures. The course focuses on crafting and executing communication plans tailored to project goals and stakeholder expectations. Participants will also learn to manage client relationships throughout the project lifecycle and tackle interaction-based challenges for project success. By its conclusion, attendees will have the practical skills to lead projects to success, ensuring alignment with customer needs and project objectives.
You only have one chance at impressing a customer during your interaction with them. Supreme customer service increases customer loyalty and builds a positive self-esteem. Topics Covered: Basics of service excellence; developing relationships with your customers; Effective verbal communication; Delivering service excellence through teamwork; The "You" factor in service excellence; Effective time management; Work-based project for implementation and formulation of your customer service pledge.
Supreme customer service increases customer loyalty and builds a positive self-esteem!
Service centres have a serious impact on an organisation’s bottom line and are a direct line of communication with the customers you work so hard to gain. Every call a consultant takes is an opportunity to strengthen a relationship with a customer or to change a negative opinion a customer may have formed of your organisation. Topics Covered: Effective verbal communication; fundamentals of telephone etiquette; effective articulation skills; active listening; diagnosing the customer need; your behavioural style and that of your customers; staying courteous under stress.
Leadership and Management Development:
Empower Your Leadership Journey: From Skills to Strategy.
This 3-day course equips participants with advanced communication skills, focusing on understanding cognitive processes to tailor messages effectively. Attendees will learn to navigate and influence conversations, employing techniques to build rapport, reframe discussions, and handle challenges assertively. It also covers essential written communication skills for clear, impactful business writing and report preparation. Additionally, the program offers practical public speaking training, including overcoming nervousness, audience analysis, and delivering persuasive presentations with appropriate visual aids. By the end of this course, participants will be adept at crafting and delivering messages that resonate, whether in writing or speaking, across various professional contexts.
This course is a fundamental tool for leadership development. Topics Covered: Leadership practices; identification of leadership profile; communication skills; delegation skills; meeting and time management skills; problem solving techniques; managing change; building trust; constructive feedback; managing career aspirations.
This intervention is aimed at managers who wish to facilitate change and accelerate performance at an operational level as well as develop employees to higher positions. Topics covered: Managers as Coaches; management vs. coaching; the coaching process; coaching roles of managers; coaching checklist; coaching & mentoring relationships; building skills of mentees; phases of the coaching & mentoring relationship; coaching and mentoring options; implementation of a coaching & mentoring process; sample agreements to use; workplace implementation processes.
Topics Covered: Leadership and Management Definitions; differentiate between leadership and management; formal and informal coaching methodologies in a contact centre; communication techniques within a coaching context; different roles of team leaders and members; staff behaviours; working styles of self and staff; effectiveness as a team player; contact centre deliverables; motivation and job satisfaction; influences on individual and team performance; effective interpersonal communication; resolving conflict; how to coach in a contact centre; digital considerations in the coaching process; coaching techniques and methodology; styles of coaching; performance assessment; reporting of coaching; develop and implement rewards and incentive strategies in contact centres.
This intervention will focus on identifying best practices and principles in interviewing and selection, understanding the competency-framework, against which candidates are assessed and applying key interviewing skills, including the briefing of candidates, the structuring of the interview, the management of the interaction during the interview, and the use of various questioning techniques.
In this course, managers will learn to apply Emotional Intelligence to motivate and engage their teams, foster cooperative working relationships, and improve their overall effectiveness. This course is for everyone who wants to move up or perform better in his or her role by applying Emotional Intelligence strategies and tools. If you are an individual performer, you can use this course to see what competencies you need to focus on becoming a Star Performer. If you are an Executive or Manager in an organisation, this course will provide you with a map and proven tools to support positive changes as you guide your direct reports toward becoming Star Performers.
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult and difficult conversations and get the best results possible out of them.
This 1-day Managing Meetings course equips participants with the skills to effectively organise, conduct, and follow-up on project meetings and workshops. It covers the essentials of meeting planning, creating an engaging and open forum for discussion, and techniques for managing counterproductive behavior. Learners will understand the strategic value of meetings, master critical planning steps for efficiency, and develop strategies for making sustainable decisions. The course also emphasises developing a follow-up strategy to ensure meeting outcomes are implemented. By its conclusion, participants will be proficient in using meetings as a vital management tool for achieving project objectives.
It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.
This 6-module programme covers:
Foundations of Leadership: Participants explore leadership principles, assess their leadership style, and create a leadership development plan, laying the groundwork for effective leadership.
Effective Communication: Focuses on honing communication skills, including active listening, feedback delivery, and handling difficult conversations, to enhance trust and openness.
Building and Leading Teams: Equips new managers with strategies to foster team dynamics, motivation, and empowerment, emphasizing diversity and delegation.
Decision Making and Problem Solving: Introduces strategic and creative thinking for informed decision-making and problem-solving, enhancing team leadership in complex situations.
Managing Change and Resilience: Prepares managers to lead through change with resilience, focusing on adaptive strategies and effective change communication to maintain team performance.
Performance Management: Addresses goal-setting, performance evaluation, and feedback techniques, guiding managers to support team development and performance improvement.
This workshop is a tool that will show the New Manager how to develop, enhance and solidify effective leadership and management skills. Topics Covered: Leadership and management; lead with planning, organising, leading and control; LEAD analysis; supervisor to strategic thinking; leadership styles; delegation; emotional intelligence and leadership; practical empathy and understanding diversity; motivation; feedback and appraisal sessions; organisational principles; problem solving; effective communication.
As a leader in your organisation, have you noticed how it seems more difficult to get work done in organisations today? Do you find you need to interact with more and more people inside and outside your organisation in order to be successful? Consideration needs to focus on organisational strategy that includes the elements of assessing where we are as leaders and as an organisation and the tools necessary for successful analysis. Topics Covered: Strategic Leadership; Strategic Thinking; Strategic Action; Strategic Influence; Strategic Leadership Teams; Becoming a Strategic Leader.
Master Classes:
Elevate to Excellence: Dive Deep into Master Classes that Forge Resilience, Cultivate Leadership, and Spark Innovation in Your Professional Journey.
In today's fast-paced and ever-evolving business landscape, the values of honesty and integrity remain timeless cornerstones of successful workplace relationships. This 3-hour Master Class delves into the crucial role these principles play in fostering trust, respect, and collaboration among teams. Participants will explore practical strategies for embedding honesty and integrity into their leadership and interactions, ultimately creating a more positive and productive work environment.
Participants will leave the Master Class with a deeper understanding of the importance of honesty and integrity, equipped with the tools and confidence to lead by example and inspire positive change in their organisations.
This master class offers a deep dive into emotional intelligence, progressing to advanced self-management techniques like resilience and stress management. It further explores social awareness, focusing on non-verbal cues and cultural nuances, and strategic relationship management for handling complex interactions. Leadership is a key focus, with practical applications demonstrated through case studies and workshops. The class culminates in the creation of a personalised development plan for ongoing EQ growth, ensuring a holistic learning experience for both personal and professional advancement.
This dynamic Master Class series equips participants with the tools to thrive in sales by understanding their unique PDA psychometric profile and adapting to the evolving business landscape. It emphasises resilience, emotional intelligence, and building trust-based relationships, tailored to enhance client interactions and sales performance. Participants will learn to navigate diverse behavioural styles, understand changing client needs, and refine their approach to client segmentation and collaboration. The course also covers strategies for managing rejections, delivering value in every interaction, and conducting effective competitor analysis. By focusing on customer needs and service impacts, attendees will improve customer relationships and implement actionable plans for organisational change. This master class series is a roadmap to personal growth and sales excellence, preparing participants for success in a competitive environment.
In this 4-hour master class, participants will explore the dynamics of leadership in the context of today's rapidly changing and uncertain world. The workshop is designed to equip leaders with the insights and skills necessary to navigate turbulence, inspire their teams, and seize new opportunities. Through a combination of interactive discussions, case studies, and practical exercises, attendees will delve into topics such as visionary leadership, organisational culture, diversity and inclusion, virtual leadership, and the future of work. This master class offers a unique opportunity for leaders to reflect, learn, and develop strategies to thrive in a turbulent world.
This Master Class is designed for leaders and managers who are navigating the complexities of managing a hybrid workforce. This advanced course delves into the unique challenges and opportunities presented by hybrid teams, where members work both remotely and in-person. Participants will explore effective strategies for communication, collaboration, and culture-building in a hybrid environment. Through interactive sessions, case studies, and practical exercises, attendees will gain the skills and insights needed to lead their hybrid teams to success.
This Master Class provides essential skills for improving team performance, focusing on setting clear goals, measuring outcomes, and fostering a culture of accountability and continuous improvement. Participants will learn to effectively manage performance through regular monitoring, measuring, and management practices. The course emphasises the importance of constructive performance discussions, whether one-on-one or in groups, and strategies for enhancing or correcting performance. Attendees will leave equipped with practical lessons for immediate application in the workplace, ready to lead their teams to higher levels of success with a comprehensive approach to performance management.
This Master Class delves into the essentials of effective marketing, covering product creation, pricing, promotion, and distribution. Participants will learn to manage customer satisfaction through quality products, excellent service, timely delivery, and efficient problem resolution. The course emphasises the importance of Customer Relationship Management, teaching how to align product offerings with customer needs and nurture ongoing relationships. A significant focus is on enhancing the customer experience to drive loyalty, underscoring the importance of understanding the customer journey and implementing continuous improvement based on feedback. Key takeaways include strategies for anticipating future customer needs and fostering new customer relationships, providing attendees with practical skills for immediate application in the workplace to achieve marketing success.
In this Master Class, unlock the power of personal development to chart your path to success. Explore diverse success definitions, set and achieve meaningful goals, and cultivate a vision for your life and career. Learn to develop positive habits, boost resilience, and maintain motivation. Equipped with practical tools for ongoing growth, leave ready to tackle obstacles and embrace continuous personal and professional development.
This master class focuses on effective stakeholder engagement and management, teaching participants how to handle internal and external stakeholders to benefit projects and initiatives. Attendees will learn a five-step approach for aligning stakeholders with organisational strategy, emphasising communication, collaboration, and transparency. The course also covers identifying and managing difficult stakeholders and spotting potential challenges early on. By the end, participants will have the skills to manage stakeholder relationships confidently and meet project goals efficiently.
In this engaging course, participants will unlock the secrets to personal and professional transformation through the power of habits. Drawing on Brendon Burchard's "6 Habits of Growth" and Tony Robbins' insights on mindset, you'll master essential techniques for clarity, energy, productivity, and effective habit formation. Learn to leverage habit triggers, mobile reminders, and develop skills in influence, communication, and courage. Equipped with actionable tools and a clear roadmap, you'll leave ready to embrace challenges and drive meaningful change in your life and career.
In today's fast-paced world, effective time management and stress reduction are crucial for maintaining productivity and well-being. This 4-hour Master Class is designed to equip participants with the skills and strategies needed to manage their time efficiently and reduce stress levels. Participants will gain a comprehensive understanding of time and stress management, including advanced theories and practical techniques. They will learn how to set and prioritise goals, use digital tools for scheduling, recognise and manage stress triggers, and apply strategies for resilience and emotional intelligence.
By the end of the Master Class, participants will be equipped with the skills to improve their productivity and well-being through effective time and stress management.
Personal Growth and Self-Improvement:
Empower Your Journey: Master Emotions, Unleash Strengths, and Achieve Your Dreams with Our Personal Growth Courses.
Anger can be caused by both external and internal events. Our course gives delegates the necessary skills to deal with anger appropriately within their personal and business environments. Topics Covered: Understand and evaluate your own anger; calculating the risks of toxic anger; anger and our bodies; personal anger patterns; your anger “fuse”; the anger process; transcend anger; calming breathing techniques; anger management; changing angry behaviours.
A manager’s ability to successfully identify and measure individual differences, their relationships with work behaviours, empower employers to employ people with the right competencies for jobs and give employees is the best chance of being successful and happy. Topics Covered: Personality and individual differences; patterns of attributes and behaviour; types of individual differences; personality traits; differences to build teams that work; cognitive or ability personality factors; self esteem; emotions or affective states and emotions and work.
Meeting the demands of the working environment is crucial to effective functioning. To function at optimum levels we all need to attain a level of awareness, and understand people’s behaviour. Being a better communicator, and negotiate with confidence are aspects of our interactions with people that assist staff to achieve organisational objectives.
The purpose of this course will be to provide the learner with an understanding of the nature, purpose and elements of assertiveness so as to maximise organisational, individual and team performance satisfaction.
Attend and also receive individual coaching for your application to your life.
Based on research during the pandemic, the attributes that are common in resilient people: 1) Resilient people have a positive image of the future. 2) Resilient people have solid goals, and a desire to achieve those goals. 3) Resilient people are empathetic and compassionate, and they maintain healthy relationships, but don't bow to peer pressure. 4) Resilient people never think of themselves as victims – they focus their time and energy on changing the things that they have control over and change their mindset.
This course covers: Broad understanding of the Emotional Intelligence Framework; Refine your Empathy and Listening Skills; Self-Efficacy and Self Accountability and The Power of Habits.
This transformative 2-day live online course on emotional intelligence. Dive into the workings of the emotional brain, understand the role of emotions in behavior, and learn how to prevent emotional hijacking. Participants will assess their emotional intelligence, pinpointing areas for growth. This hands-on course provides tools to strengthen personal and professional relationships, understand the emotional intelligence framework, and determine skills for each quadrant. By the end, you'll have a tailored action plan to boost self-awareness, communication, and workplace interactions. Elevate your life by harnessing the power of emotional intelligence.
This course will equip learners with the skills of how to set goals and incorporate the organisations goals into a realistic measure for individuals and fellow employees. Topics Covered: Self-assessment of dominant and motivation needs; set goals through two goal setting techniques; goal setting and application; goal setting and quality management and dealing with setbacks.
Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. Topics Covered: Four pillars of self-leadership; personal vision statement; dreams and setting goals; setting ourselves up for success; change management; understanding what you do and who you are; motivation from within; creating a motivational climate; pessimism vs. optimism; basics of EQ.
Productivity and Efficiency:
Optimise Your Time, Manage Change, and Master Stress: Unlock Productivity and Efficiency for Success.
The issue of change management is an important aspect of modern organisational life and management practice. Topics Covered: Defining change; the change cycle; the pace of change; dealing with resistance; strategies for dealing with change; managing anger and stress.
This one-day course explores the causes of such stress and suggests general and specific stress management strategies that people can use every day including how to make your work life tasks easier to handle and manage. To sustain long-term stress management strategies is to adopt the mindset of resilience. This course aims to impart practical skills to assist everyone to build their skills around sustaining a positive image of the future, having solid goals and a desire to achieve those goals, become empathetic and compassionate to themselves and others to maintain healthy relationships, and focus their time and energy on changing the things that they have control over.
Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day to address the problems they are experiencing with regards to stress.
Today we find ourselves in a volatile, turbulent and fast paced world, in which things can change in the space of a phone call. Organisations worldwide are depending more than ever on individuals to contribute, take the initiative and be more involved in creating the winning organisation. Our time management intervention will provide the skills that anyone can learn and we provide the techniques to setting goals and how to achieve them and alleviate stress.
Do you ever feel overwhelmed at work, no matter how hard you try to keep on top of things? The modern worker has a lot of stress at work, including meetings, deadlines, and a mountain of e-mail. Even the most dedicated worker will fall behind if they don’t make good use of their time.
This one-day course is designed to teach you effective time management and organisation techniques, and show you how you can apply these skills using Microsoft Office Outlook (adaptable to the version of MS Office being used). You will learn the simple yet powerful time management strategies used by the pros. You will also learn how to organise your desk/workspace, make the best use of a planner, and set up Outlook to help maximise your productivity.
Professional Writing:
Write to Influence: Elevate Your Career with Expert Business, Technical, and Marketing Writing Skills.
This course covers essential business writing skills, focusing on the Four C’s: clarity, conciseness, completeness, and correctness. Participants will learn to navigate word agreement, target their audience effectively, and avoid common grammatical mistakes. The curriculum includes practical tips for various business documents, including emails, reports, and memos, emphasising visual design and proper netiquette. Additionally, it offers strategies for effective proofreading. By the end, attendees will be equipped to produce polished, professional business communications, improving their overall writing proficiency.
This streamlined course enhances business writing skills, covering report construction, business proposals, and letter writing with a focus on clarity and coherence. Learn to craft compelling content, from the structuring of formal documents to engaging proposals and professional business letters. Additionally, the course delves into effective email communication, emphasising etiquette, form, and netiquette to navigate digital interactions with professionalism. Participants will emerge with the tools to communicate persuasively and professionally in any business context.
E-mail as a medium of communication has become an almost indispensable tool for business, educational, and social purposes. Topics covered include: What and Why of Netiquette; WWWE Model of e-mail; Identify what is relevant and correct when we are senders and when we are recipients; email etiquette guidelines and tips to use.
This concise course equips sales and marketing professionals with key persuasive writing skills, highlighting audience understanding, psychological triggers, and emotional appeals. Learn to craft compelling headlines, engaging content, and strong calls-to-action. Discover storytelling's role in persuasion, write effectively for digital platforms, and apply SEO principles. Conclude with techniques to revise and optimize content, ensuring your writing resonates and achieves desired outcomes.
Report writing in the business context can be described as a career skill and is associated with a range of jobs and occupations. Topics covered: Preparation and planning of reports; collecting and handling Information; skills of effective report writing; report writing styles; making your written arguments persuasive; create an executive summary; polishing your words; and presentation of your report.
This compact Technical Writing Workshop boosts skills in creating clear, concise technical documents. It covers audience analysis, document structuring, simplifying complex information, and using visual aids. Participants will practice editing and proofreading to eliminate errors, with hands-on exercises for real-world application. The course concludes with a summary and Q&A, offering insights into producing professional technical content efficiently. Perfect for anyone looking to enhance their technical writing proficiency quickly and effectively.
Project Management Courses:
Apply the processes, methods, skills, knowledge and experience to achieve specific project objectives:
This one-day course will help you understand how to hone staff management skills, choose the project team or make the best of an assigned team, keep a project team on track, develop a project communication plan and lastly communicate with sponsors and executives.
Specifically you will: Understand types of communication and describing with examples the application in the sector relevant to the project; Communication needs in accordance with scope of the project, project constraints and assumptions and the needs of project stakeholders; Information needs are analysed, summarised and prioritised using the communication needs and the contribution or value of the information transfer to the project success; Apply a communication management plan in accordance with agreed strategy and communications needs; Evaluate the effectiveness of the project communication and report on it in accordance with project objectives, success criteria and project management plan.
This workshop is intended for participants who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. Topics Covered: Scheduling your project; the Work Breakdown Structure and other planning tools; budgeting; project risks; schedule and budget compression; change control processes; closing out a project.
The purpose of this workshop is to introduce the delegate to project management principles and the application thereof. Topics Covered: Project management basics; a project’s life cycle; selling a project; preparing your project; role of the project manager; project goal; laying out the project; the work breakdown structure; planning tools, scheduling; budgets; developing and managing teams; communication; closing out a project; project presentations.
In this risk management course, you will work through a proactive approach to threat and opportunity based on a clear understanding of the powerful nature of both qualitative and quantitative approaches to risk management. Topics Covered: Introduction to risk management; planning and identification of risks; quantification fundamentals; analysing and prioritising risk; planning of risks; risk monitoring and control; project closeout procedures; risk management responsibilities; positive aspects of risk.
SETA Qualifications
14 SETA accredited Qualifications
Blazing Moon offers 14 various accredited learnerships registered with both MICT and Services SETA which are currently running in our various corporate customers. All training can be conducted in socially distanced classroom sessions, or online sessions. We use a Blended learning approach for our delivery and this is most convenient to learners in remote areas. These are applicable to the business areas of Contact Centre, Team Leader, Management, Business Administration and IT Support Services. We offer full project management of a learnership, liaison with the relevant SETA, placement of learners in appropriate host companies. Blazing Moon applies new qualifications on an ongoing basis. Enquire on the latest accredited learnerships to bookings@blazingmoon.co.za
Training Schedule
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