Book for Telephonic Communication and Etiquette Skills

Description
This one-day course, provides comprehensive training in telephonic communication skills and telephone etiquette. Throughout the day, participants will learn the crucial aspects of effective verbal telephonic communication, focusing on professional etiquette, managing challenging conversations, and adapting to diverse client needs. Through interactive lessons, role-playing scenarios, and practical exercises, engineers will enhance their ability to communicate professionally and effectively over the phone, ensuring clear and constructive interactions with clients. Throughout this course, learners will be engaged in activities and role-playing scenarios relevant to Telemedia to practice the skills learned and receive immediate peer, team lead and facilitator feedback to refine techniques and discuss alternative approaches.