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Book for Critical Elements of Customer Service
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Description
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This online live course covers: Knowing who your customers are, meeting their expectations, and customer service in your organisation. Further we cover the essentials of key communication skills with your customers, online and telephonic interactions, dealing with difficult customers & people, and using problem-solving techniques. We offer self-reflection activities to set your goals, and dealing with stress as most prevalent now in the pandemic.
2021/10/21
Blazing Moon
R 1 955.00
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