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Book for Critical Elements of Customer Service
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Description
This dynamic 2-day course offers a deep dive into the fundamentals of exceptional customer service. It starts with defining customer service and its key components, focusing on creating a customer-centric culture. Participants will learn to align customer expectations with organisational standards, enhancing their communication skills for better interaction, including telephone etiquette and handling difficult callers. Through practical exercises and expert guidance, attendees will be equipped with the strategies to elevate their service delivery, ensuring a memorable and positive experience for every customer. By the end, they'll be ready to implement a philosophy of excellence in customer service across their organisation.
2021/10/21
Blazing Moon
R 1 955.00
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