Discounts available on group bookings...

Customer Care
Your customer is the very reason that you are in business or that you have a job. The importance of customers cannot be underestimated. You only have one chance at impressing a customer during your interaction with them. You may be lucky enough to recover from previous service mistakes but this does not happen often enough because customers in South Africa can simply find the same or better service with your competition.

Assertiveness & You
In the context of management, assertiveness is representing yourself, your opinions, recommendations, etc. fully to others. Assertiveness is a major aspect of self-leadership; many experts would argue that you cannot lead others effectively if you cannot lead yourself.
Become an assertive employee, attend Assertiveness and You Training.

Conflict Resolution
Conflict resolution is a process of attempting to resolve a dispute or disagreement in order to meet the needs of all or at least one party involved. Conflict Management and Conflict Resolution differ. Conflict Management include diverse topics like gossip, ridicule, feuding, law and more. The outcome of conflict management is to mediate the process of disagreement to the point of closure, (implying that conflict is not resolved). Book today...

Negotiation & Agreement Skills
This two-day intervention will provide you with an interactive approach to negotiations and a way to reach agreement. People are placed in situations that they sometimes don't choose. This means that people will not automatically agree on everything. Negotiation is a skill that can be used to produce an outcome that meets both sets of goals. "Negotiation is not simply a matter of 'splitting the difference' so that neither side achieves what it wants."

Business Communication
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this course is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace.

For more details on courses and to make any bookings contact training@blazingmoon

Improve your training and facilitation skills by booking yourself or your team on one of our brand new training and facilitation skills interventions.

• Facilitation Skills, 2 days
• Developing Your Training Program, 2 days
• The Practical Trainer - Introduction, 3 days
• The Practical Trainer - Advanced, 1 day
• Train-the-Trainer - Survival Skills for the New Trainer, 2 days
• Using Activities to Make Training Fun, 1 day
• Train-the-Trainer - Inspire, Motivate, and Educate: A One Day Primer, 1 day